Aduan SKMM - Aduan baru untuk anda (0516/12/11) / C10550968

Dear Ms. Latifah, 9th Janaury, 2012

Maxis Ref: C10550968/LH/0311
SKMM Ref: 0516/12/11

I thank you for your reply to our complaint of the poor signal in our area.

Besides having to wait for your application with the appropriate Authority concerned, I wish to know if there is anything we can do to help push the grant that you require?

I do not think that we should wait any further as all Puteri 11 residents have been so badly affected, solely due to a few Puteri 12 residents refusing the commissioning of the Comm-Tower in their area.

In fact not only Puteri 11’s residents were affected but Puteri 12 residents are unhappy as well of the current situation.

It is rather surprising that only a few voices of Puteri 12 residents together with Dato’ Loo Yeng Peng is so influential until local authority and your esteemed company can disregard the majority of the victimized residents grunts and grievances.

Are they the ones paying you our bills? - Till we have no rights at all to enjoy your services?

I really need to know from you if there is any sort of probable possibilities and means for us to fight for our rights to regain fluent telecommunication services? Because I strongly believe that there must be a way to achieve a better solution and to have our voice heard.

Thanking you for your immediate response on goodwill basis.

Yours faithfully,
Alice Choo
Chairman
Puteri 11 Residents Association
Bandar Puteri Puchong

Cc YB Gobind Singh – MP Puchong
Mr. Tan Jo Hann – MPSJ Councillor cum JKP Zone 16 Chairman
Mr. Ho Yew Kee – Puteri 12 Secretary
Mr. Allan Ng – Puteri 12 Chairman

On Mon, Jan 9, 2012 at 1:41 PM, Customer Service wrote:
Maxis Ref: C10550968/LH/0311
SKMM Ref: 0516/12/11

Dear Ms. Alice,

Reference is made to your feedback to Malaysian Communications and Multimedia Commission pertaining to the network quality at Bandar Puteri 12, Puchong, Selangor Darul Ehsan.

Our investigation shows that the existing site serving this area had been decommissioned due to residents’ complaint. We wish to inform that the proposal has been submitted to enhance the network quality which is still pending for approval by the local authority. With this, we regret that we are unable to ascertain or affirm on any dates or timelines as to when the service experience at your area will improve or be enhanced, at this juncture.

Ms. Alice, hope the above explanation serves to clarify this matter.

We look forward to your kind understanding and most importantly, your continued support. Please contact us at customercare@maxis.com.my for any further assistance.

Thank you.

Yours sincerely,
Latifah Hujiang
Customer Relations Unit
Customer Operations