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Saturday, March 12, 2011

Immediate Tighter S O P To Puteri 11 Guards

Mohan, Khoo and I had a meeting yesterday evening regarding this issue which we cannot underestimate the seriousness of it.

From this experience, I have asked Mohan to instruct all 12 guards to carry out the following SOP without fail with immediate effect. Tighter measures are definitely required as deterrent to future reoccurrence;

  1. All visitors and contractors must register at the main guard house at all time. Those contractors who supposed to work in P11 registered themselves at P12 guard house should either;
    i) they re registered at our P11 - P12 access road check point or
    ii) they have to use our main entrance instead
  2. Guard from the guard house must asked the guard of position to attend to the house that the visitor is going to, even if visitor can provide the address.
  3. Ensure that ronda guards must do their rounding every 1 hour without fail.
  4. Residents relatives ie. children, siblings, in-laws etc who are frequenting our taman on whatever grounds, have to (must be) registered.
  5. All P12 tadika stickers has to be registered at our main guard house. If they refused to do so, we will then have to redirect them to enter from p12 main guard post.

6) All private car as school van collecting & dispatching children have to be registered too. Unless owner furnish of both owner & driver details to allow access to them.

This is for precautionary as we still cannot afford a CCTV. I am afraid leniency and conveniency allows intruders to and might use this as one easy access as I believed "precaution is better than cure".

All security sub committee members and RA members, I will be most grateful if you all can give Mr Khoo a helping hand in ensuring the enforcement of the abovementioned S O P. Spot checking on the guards is necessary for at least 1 to 2 weeks period again is to ensure enforcement of this implementation.

I said this is because i spotted that our guards did not perform as per requirement agreed upon.

I noticed that no guard attended to the taxi carrying 2 passengers to Jalan 11/8 to ensure that these passengers were either resident or visitor.

Also, the guard who supposed to be stationed at Jalan 11/1A was with the guard at the access road guard post.

This incident happened at 10.00 am this morning. Khoo and Mohan were informed of the incident and it will be dealt with by Mohan.

This morning OCPD Supt. Abdul Razak came to P12, interrogated the guards and arrested some of them. Policemen will be stationed at their guard house on a temporary basis until investigation is over.

We are seeking residents co-operation to help thy neighbor in surveillance any suspicious happenings in the premise or visitor and to report immediately the guard, Mr Khoo and his security sub-committee members or myself asap.

Thank you to all of you for your kindest assistance to ensure safety and peace to our residents and our taman.

Alice
Chairman

6 comments:

  1. Alice, Thanks for informing us on these arrangement.
    I would like to suggest, outsider jogger should register at guard house as well. TQ

    ReplyDelete
  2. It came to my attention that the guard simply allow a taxi loaded with passenger enter through the security member route without any registration. The taxi was following right behind my car at around 3pm today.

    ReplyDelete
  3. Dear Darren,

    Thank you for your suggestion but I don't think it is necessary and it is difficult to register joggers as they normally do not carry any documents.

    Alice
    Chairman

    ReplyDelete
  4. Dear Stephanie,

    Refer to your comment of 13 March.

    We have notified Mr. Mohan (Security Manager)about this incident.

    I can assure you that our guards have been briefed.

    If there are such reoccurences, please call to inform us immediately.

    Thank you for your co-operation.

    Alice
    Chairman

    ReplyDelete
  5. Hi Alice,
    One more briefing needed is to instruct the guards to make no exception to the checking SOP regardless of the car that the visitor is driving. There is a tendency that the guards will let go much bigger/expensive cars - that is the modus operanti of burglars now .

    ReplyDelete
  6. Hi nsk74,

    I so pleased with your idea and concern for our community. I am thanking you on behalf of everyone in BP11.

    You can be assured that no leniency to any bigger or more expensive car, the S O P will be the same.

    We have commanded Mr. Mohan to instruct his staff. We just have to make sure that the guards follow and do carry out the SOP given.

    Please do not hesitate to inform us if you do come across any guard negligence in this matter and we shall be pleased to follow up immediately.

    Thanking you once again.

    Alice
    Chairman

    ReplyDelete

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